BEFORE RENTING A CAR
1. What documents do I need to rent a car?
You will need:
- A valid driving license (held for at least 1 year)
- A valid ID or passport
- A credit in the main driver's name
2. Do I need an International Driving Permit (IDP)?
If your license is not in Roman script (e.g., Cyrillic, Arabic, Chinese), an International Driving Permit may be required. Please check local regulations or contact us in advance.
3. What is the minimum age to rent a car?
The minimum age is usually 21. Drivers under 25 may be subject to a young driver surcharge. Age requirements can vary depending on the vehicle category and location.
4. Is insurance included in the rental price?
Basic insurance (such as Collision Damage Waiver and Third-Party Liability) is usually included. However, we recommend adding extra coverage for complete peace of mind. Full insurance options are available at booking or pickup.
5. Are there mileage limits?
Most rentals include unlimited mileage, but some vehicle types or special offers may have restrictions. Please check the terms at the time of booking.
6. Is a deposit required?
Yes, a security deposit is held on the main driver’s credit card during the rental period and released after return, provided there are no damages or violations.
7. Can I add an additional driver?
Yes, additional drivers are allowed for a fee. They must meet the same age and license requirements as the main driver and be present at pickup with their documents.
8. What’s included in the rental price?
The base rental usually includes:
- Standard insurance (CDW & TP)
- VAT/local taxes
- Unlimited mileage (unless stated otherwise)
Check the rental agreement for exact inclusions.
9. Can I cancel or modify my booking?
Yes. Most reservations can be modified or canceled, but cancellation policies vary based on the rate type. Please refer to your confirmation email or contact us directly.
10. Are there any mileage limits?
Most rentals come with unlimited mileage, but some offers may include daily limits. Always check your rental agreement for specifics.
VEHICLE PICK UP
1. What do I need to bring when picking up the car?
Please bring:
- A valid driving license (held for at least 1 year)
- A valid ID or passport
- A credit or debit card in the main driver’s name
- Your booking confirmation (printed or digital)
2. Can someone else pick up the car for me?
No. The main driver listed on the reservation must be present at pickup and meet all rental requirements. Additional drivers must also be present with valid documents if they wish to be added.
3. What happens during the pick-up process?
At pickup, we will:
- Verify your documents
- Inspect the vehicle with you for existing damage
- Review rental terms and insurance options
- Hold a security deposit on your card
Provide you with the keys and rental agreement
4. How long does vehicle pick-up take?
The process usually takes 10–20 minutes, depending on the number of extras, insurance options selected, and your familiarity with the terms.
5. What is a security deposit and how is it handled?
A security deposit is temporarily held on your card to cover potential damages or violations. It will be released after the vehicle is returned in the same condition, usually within a few business days.
6. What if I arrive early or late for pickup?
If you arrive early, we will do our best to accommodate you depending on vehicle availability. If you’re running late, please inform us as soon as possible to avoid cancellation or no-show charges.
7. Can I inspect the car before driving off?
Yes. We strongly encourage you to inspect the car with our staff, note any existing damage, and take photos. This ensures transparency and avoids disputes at return.
8. Is fuel included in the rental?
Fuel is not included. The vehicle is usually provided with a specific fuel level (e.g., full tank) and must be returned with the same level. Check your rental agreement for the fuel policy.
9. Will I receive a copy of the rental agreement?
Yes. You will receive a printed or digital copy of the rental agreement, which includes vehicle condition, fuel level, mileage, and all rental terms.
10. What if I have questions about the car’s features?
Our staff will be happy to explain how to use the vehicle's main features (e.g., lights, navigation, fuel type). Don’t hesitate to ask before leaving the rental location.
VEHICLE DROP OFF
1. What documents do I need to return the vehicle?
Please bring:
- The car keys
- The rental agreement (paper or digital copy)
The fuel receipt (if applicable)
2. Do I need to refuel the car before returning it?
Yes, unless you purchased a prepaid fuel option. Most rentals follow a “same to same” fuel policy — you must return the car with the same fuel level as at pickup. Charges apply if the fuel level is lower.
3. What happens during the return process?
At drop-off, our staff will:
- Inspect the vehicle for damage or excessive wear
- Check fuel level and mileage
- Close the rental contract and release the deposit (if applicable)
4. What if I return the car after hours?
Many locations offer after-hours return. Simply park the car in the designated area and drop the keys in the secure key box. You're responsible for the vehicle until it’s inspected during business hours.
5. Can I return the car early or late?
Yes, but:
- Early return: No refund is given for unused days (unless otherwise stated)
- Late return: A grace period may apply, but extra charges can occur after that. Please inform us if you're running late.
6. What if the car is damaged?
If new damage is found upon return, it will be assessed and compared to the pre-rental inspection. Charges may apply based on the rental agreement and insurance coverage.
7. Will my deposit be refunded immediately?
The security deposit is released after return, but the timing depends on your bank. It typically takes 3–10 business days to appear back in your account.
8. Can I drop off the car at a different location?
Yes, if arranged in advance. A one-way fee may apply for returns at a different branch. Unscheduled location changes may result in additional charges.
9. Do I need to clean the car before returning it?
Normal use is expected, but excessively dirty interiors or exteriors may result in cleaning fees. Always check your rental terms for specific policies.
10. Can I get a drop-off receipt or confirmation?
Yes. Upon return, you’ll receive a final invoice or drop-off confirmation by email or in print, depending on your preference.
CAR RENTAL RESERVATION
1. How do I make a reservation?
You can reserve a car online through our website, by phone, or via email. Simply choose your pickup location, dates, vehicle type, and provide your personal and payment details.
2. Can I modify or cancel my reservation?
Yes. Reservations can typically be modified or canceled before the pickup time. Cancellation policies depend on the rate selected, so please review the terms provided in your confirmation email.
3. Do I need a credit card to reserve a car?
Most reservations require a credit card in the main driver’s name for the security deposit. Some locations may accept debit cards — please check with us in advance.
4. Is my reservation guaranteed?
Yes, your reservation guarantees a vehicle within the selected category. While we cannot promise a specific make or model, we ensure a similar car is available.
5. Will I receive confirmation of my reservation?
Absolutely. Once your booking is complete, you will receive a confirmation email with all details, including pickup instructions, rental terms, and contact information.
6. Can I reserve a car for someone else?
Yes, but the person picking up the car must meet all rental requirements and be present with their documents. The reservation should be made in their name.
7. What happens if I'm late for pickup?
We usually hold the reservation for a limited time after the scheduled pickup. If you're delayed, please contact us as soon as possible to avoid cancellation or no-show fees.
8. Can I book a car for one-way rental?
Yes, one-way rentals are available between select locations. A one-way fee may apply depending on distance and availability.
9. Are there any hidden fees?
No. All mandatory charges are disclosed during the booking process. Optional extras such as GPS, child seats, or additional drivers may carry additional costs.
10. Can I choose extras when reserving the car?
Yes, you can add optional extras like GPS, child seats, Wi-Fi, or additional drivers during the reservation process or request them later (subject to availability).
DURING CAR RENTAL RESERVATION
1. Can I change my reservation details after booking?
Yes, you can modify your reservation (such as dates, times, vehicle category, or extras) by contacting us directly or using the “Manage Booking” option on our website. Changes are subject to availability and may affect the rental price.
2. Can I extend my rental period?
Yes, if the vehicle is available, you can extend your rental. Please contact us as early as possible to confirm availability and update the agreement.
3. What happens if my flight is delayed?
Yes, if the vehicle is available, you can extend your rental. Please contact us as early as possible to confirm availability and update the agreement.
4. Can I add or remove extras (e.g., GPS, child seats)?
Yes, you can add or remove optional extras at any time before pickup, subject to availability. Contact our team to update your reservation.
5. Can I change the pickup or drop-off location?
Yes, changes to the pickup or return location may be possible, depending on availability. A one-way fee may apply if the new return location is different.
6. Can I change the main driver?
Yes, but the new driver must meet all rental requirements and present valid documentation. The reservation must also be updated to reflect the change before vehicle pick-up.
7. Will the price change if I update my reservation?
Modifications may lead to price changes depending on vehicle availability, rental duration, season, or added services. Any changes will be confirmed before finalizing.
8. Is my car guaranteed if I make changes?
We guarantee a car within the same category as originally booked. If your updated reservation affects availability, we’ll work with you to find the best alternative.
9. How can I view my reservation details?
You can review your reservation details via your confirmation email or by logging into your account on our website.
10. Who should I contact for help with my reservation?
For any changes, questions, or special requests, contact our customer support team via phone, email, or live chat. We’re happy to help.
TECHNICAL INQUIRIES
1. What should I do if a warning light appears on the dashboard?
If any warning light turns on, pull over safely and refer to the vehicle manual in the glove compartment. If the issue seems serious or you are unsure, contact our support team immediately for assistance or instructions.
2. What kind of fuel does the car use?
The required fuel type is indicated in the rental agreement and usually also on a sticker near the fuel cap. Using the wrong fuel can cause severe damage and result in extra charges.
3. What if the car won’t start?
Ensure the car is in park (automatic) or neutral (manual), and that the brake or clutch is pressed. If it still won’t start, check that lights or electronics weren’t left on. Contact us if the issue persists.
4. What should I do if I get a flat tire?
Most vehicles are equipped with a spare tire or a tire repair kit. If you're unable to resolve the issue yourself, contact our roadside assistance team. Charges may apply depending on coverage.
5. Can I get help if the battery dies?
Yes. Contact our emergency assistance line. We’ll either send help or guide you through jump-starting the vehicle if safe to do so.
6. What if the air conditioning or another feature stops working?
If any essential feature of the car stops functioning (e.g., A/C, lights, wipers), notify us immediately. We’ll advise whether to visit the nearest service partner or arrange a vehicle exchange if necessary.
7. Is the car equipped with GPS or other tech features?
Some vehicles include built-in GPS, Bluetooth, or other features. Availability depends on the vehicle category. These can also be added as optional extras at the time of reservation.
8. Can I use my mobile phone with the car’s infotainment system?
Most modern vehicles support Bluetooth or USB connections for hands-free calls and media playback. Please ask at pickup if you need help connecting your device.
9. What if I lock the keys inside the car?
Call our emergency assistance number right away. We’ll arrange for the vehicle to be unlocked. Additional fees may apply based on location and circumstances.